Shipping policy

Starlink® hardware is shipped according to Starlink’s process. This page explains what to expect when you order through Satellite Internet Connect.

Who ships

In most cases the hardware ships directly from Starlink to the address on your order. Starlink decides how and when your kit ships.

Delivery time

• Delivery time depends on Starlink’s inventory, your location, and the carrier.
• When you order, we share the shipping information Starlink shows at that time. Estimates can change.
• Shipping charges, if any, and taxes are set by Starlink and shown before you complete the order.

Shipping address

Hardware ships to the address on your order. Tell us if your service address and your shipping address differ so we can go over the options Starlink allows. Check the address carefully before you confirm.

Tracking and delivery questions

After your order ships, tracking and delivery information is available through your Starlink account and the carrier. For questions about an order that has already shipped, use the Starlink app or your Starlink account.

Returns and damaged items

Returns and exchanges follow Starlink’s policies. See our refund and cancellation policy and Starlink’s website (opens in a new tab).

Contact us

Questions about this page? Contact: