Refund & cancellation policy

Starlink® service and hardware are provided by Starlink. Because your service agreement and your account are with Starlink, refunds, returns, and cancellations are handled under Starlink’s policies, which can change.

Where to find Starlink’s policies

Starlink publishes its terms, return window, and cancellation process on Starlink’s website (opens in a new tab). Read them before you order. We will go over how they work on the phone if you ask.

What we do

• Explain, before you order, how returns and cancellations generally work with Starlink.
• Help you reach the right place if you change your mind soon after ordering.
• Answer questions about this policy.

What we can’t do

• We can’t promise a particular refund, return window, or cancellation outcome, because those are determined by Starlink.
• We don’t control Starlink’s charges, credits, or billing.

Managing your service

After your order is placed, manage your account, billing, and cancellation through the Starlink app or your Starlink account.

Contact us

Questions about this page? Contact: